Refund Policy


OUR WARRANTY

All products come with a FREE replacement warranty for 15 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or a replacement
For defective or faulty products, please take photos or videos and email us via Contact us  - we will replace immediately
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.


RETURNS & REFUNDS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

In order to receive a replacement, please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a replacement. Products can only be returned if they are damaged in transit.
Request your Return Authorization Number and by emailing us via Contact us form with the detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To ensure that your replacement reaches us, please use a traceable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Please make sure you send the item back as a gift as we don't cover customs fees for returns)
Upon the receipt of your package, your products will be examined and a replacement will be sent ASAP.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@viralbeautyshop.com

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed. 

We work hard with manufacturers to process your order quickly and efficiently, so you receive your product as soon as possible.  Orders cannot be interrupted once they have been placed. We process orders as soon as we receive them so cancellations are not possible.

If you forgot to add something to your order before it was placed, please place a separate order for the additional item.  It will ship to you in separate packaging, and will have its own unique order number and tracking link.

Orders cannot be cancelled once they are out for delivery.

Invalid Reasons:

Buyer no longer wants the items - this is the most common example which we cannot honour if we want to continue offering great services. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.